Terms of Service

Please read these Terms of Service (“Terms”) carefully before using our platform. By creating an account or using the Service you agree to be bound by these Terms.

1. Scope and Acceptance

1.1 The Service

ArkSight provides a web-based platform for energy market data, analytics, and visualization tools (“Service”). The Service enables subscribers to access, analyse, and export energy market data including pricing, capacity, and related indicators.

1.2 Who May Use the Service

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By accepting these Terms you represent that you meet this requirement. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case “you” refers to both you personally and that entity.

1.3 How You Accept

You accept these Terms by:

• creating an account;
• clicking “I agree” or a similar button during registration or checkout; or
• accessing or using the Service after being notified of updated Terms.

If you do not agree to these Terms, do not access or use the Service.

2. User Accounts and Responsibilities

2.1 Account Registration

You must provide accurate, current, and complete information when registering. You agree to keep your account information up to date. We reserve the right to suspend or terminate accounts with inaccurate information.

2.2 Credential Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share your credentials with any third party. You must notify us immediately at contact@arksight.io if you suspect unauthorised access to your account.

2.3 Organisational Accounts

If you access the Service under an organisational subscription, your organisation’s administrator may manage your account, assign permissions, and review your usage. Your use is also subject to your organisation’s own policies.

2.4 One Account Per User

Unless expressly agreed otherwise in writing, each individual user requires their own account. Sharing a single set of credentials across multiple individuals is a material breach of these Terms.

3. Acceptable Use

3.1 Permitted Uses

You may use the Service for your own internal business purposes, including analysing energy market data, generating reports, and exporting data for use in your internal workflows.

3.2 Prohibited Conduct

You must not:

• Unauthorised access: attempt to circumvent authentication, access accounts you do not own, or probe the Service for vulnerabilities without written authorisation;
• Automated scraping: use bots, crawlers, or any automated means to extract data beyond what is permitted by the API tier included in your subscription;
• Data resale: sell, license, sublicense, redistribute, or commercially exploit raw or derived data obtained via the Service to third parties without our prior written consent;
• Reverse engineering: decompile, disassemble, or attempt to derive the source code of the Service;
• Credential sharing: share login credentials or allow unauthorised third parties to access the Service using your account;
• Illegal or harmful activity: use the Service for any unlawful purpose, or in a manner that infringes third-party rights, facilitates fraud, or violates applicable regulations;
• Interference: introduce malware, or take any action that unreasonably burdens or disrupts our infrastructure.

3.3 Financial and Regulatory Compliance

The Service provides data and analytics tools for informational purposes. It does not constitute investment advice, financial advice, or regulated energy trading services. You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction, including any licensing requirements relevant to your business.

4. Intellectual Property

4.1 Our Ownership

The Service, including its software, design, interfaces, original data compilations, and all related intellectual property, is owned by or licensed to ArkSight. Nothing in these Terms transfers ownership of any intellectual property to you.

4.2 Your Content

You retain ownership of any content you upload to the Service (e.g., custom annotations, configurations, uploaded files). By uploading or submitting content, you grant ArkSight a non-exclusive, royalty-free, worldwide licence to process, store, and display that content solely for the purpose of providing the Service to you.

4.3 Third-Party Data

Certain data available through the Service is sourced from third-party providers and is subject to those providers’ terms and usage restrictions. Your right to use third-party data is limited to the extent permitted by those terms.

4.4 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual licence to use that feedback without any obligation of confidentiality or compensation to you.

5. Payment and Subscriptions

5.1 Subscription Plans

Access to the Service is provided on a subscription basis. Available plans, features, and pricing are described on our pricing page. All prices are exclusive of VAT unless stated otherwise.

5.2 Billing

Subscriptions are billed in advance on a monthly or annual cycle, depending on the plan you select at checkout. Charges are made to the payment method you provide at registration.

5.3 Auto-Renewal

Your subscription renews automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date. You authorise us to charge your payment method for the renewal amount. We will send a reminder at least 7 days before annual renewals.

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We do not provide pro-rata refunds for unused time within a paid period except where required by applicable law.

5.5 Failed Payments

If a payment fails, we will notify you and retry the charge. If the payment remains outstanding after a 7-day grace period, we may suspend your access until the overdue amount is settled. Continued non-payment may result in termination of your account.

5.6 Price Changes

We may change subscription prices at any time. For existing subscribers, price changes take effect at the start of your next billing period following at least 30 days’ advance notice by email or in-app notification.

5.7 Refund Policy

Except where required by applicable law (including EU consumer protection regulations where applicable), subscription fees are non-refundable. If you believe you have been charged in error, please contact us at contact@arksight.io within 30 days of the charge.

6. Privacy and Data

6.1 Privacy Policy

Our collection, use, and storage of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you acknowledge that you have read and understood our Privacy Policy.

6.2 GDPR

We process personal data of EU residents in accordance with the General Data Protection Regulation (EU) 2016/679. ArkSight acts as the data controller for all personal data collected in connection with your use of the Service (including account registration details and usage data). This processing is governed by our Privacy Policy.

The Service is not designed or intended to receive personal data relating to third parties. You must not upload or submit personal data about individuals other than yourself or your authorised account users. If your organisation requires processing of third-party personal data through the Service, contact us at contact@arksight.io before doing so — a Data Processing Agreement will be required in that case.

6.3 Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy.

7. Disclaimers and Limitation of Liability

7.1 “As Is” Provision

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

7.2 Data Accuracy

We make reasonable efforts to ensure that data available through the Service is accurate and up to date. However, we do not guarantee the completeness, accuracy, reliability, or timeliness of any data. You should independently verify any data before relying on it for commercial decisions.

7.3 Service Availability

We do not guarantee uninterrupted or error-free access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will endeavour to provide advance notice of planned downtime where practicable.

7.4 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARKSIGHT’S TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SERVICE IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7.5 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARKSIGHT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.6 Statutory Rights

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Swedish law or EU law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

8. Termination

8.1 Termination by You

You may terminate your account at any time by cancelling your subscription and submitting a deletion request through account settings or by contacting contact@arksight.io.

8.2 Termination or Suspension by Us

We may suspend or terminate your access to the Service:

• immediately, if you materially breach these Terms (including non-payment after the grace period or violation of the Acceptable Use section);
• upon 30 days’ notice, for any other reason or for no reason.

8.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases.
• You will have a 30-day window from the termination date to export your data (saved dashboards, configurations). After this period, we may delete your data in accordance with our data retention policy.
• Outstanding payment obligations survive termination.

8.4 Survival

Sections 4 (Intellectual Property), 5.4–5.7 (Payment obligations), 7 (Disclaimers and Liability), 9 (Dispute Resolution), 11 (Indemnification), and any other provisions that by their nature should survive, will remain in effect after termination.

9. Dispute Resolution

9.1 Governing Law

These Terms and any dispute arising out of or in connection with them are governed by the laws of Sweden, without regard to its conflict of law provisions.

9.2 Good-Faith Negotiation

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days after written notice of the dispute is provided.

9.3 Jurisdiction

If a dispute cannot be resolved by negotiation, the parties submit to the exclusive jurisdiction of the courts of Stockholm, Sweden.

9.4 Alternative Dispute Resolution

As an alternative to litigation, both parties may agree to submit a dispute to mediation through the Stockholm Chamber of Commerce Mediation Institute (or such other body as mutually agreed in writing).

10. Modifications to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will:

• post the updated Terms at this page with a new “Last Updated” date; and
• notify you by email or via a prominent notice in the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

11. Indemnification

You agree to defend, indemnify, and hold harmless ArkSight, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Service in violation of these Terms;
• your violation of any applicable law or regulation;
• your infringement of any third-party right, including intellectual property or privacy rights; or
• any content you upload or submit to the Service.

We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate reasonably with our defence of that matter.

12. General

12.1 Entire Agreement

These Terms, together with the Privacy Policy and any Order Form or subscription agreement entered into by the parties, constitute the entire agreement between you and ArkSight with respect to the Service and supersede all prior negotiations, understandings, or agreements on that subject matter.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

12.4 Assignment

We may assign these Terms or any rights under them without your consent. You may not assign these Terms or your account without our prior written consent. Any attempted assignment by you without consent is void.

12.5 Force Majeure

Neither party will be liable for delay or failure in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet disruptions, or third-party service failures, provided the affected party promptly notifies the other and takes reasonable steps to mitigate the impact.

12.6 Contact

For questions about these Terms, please contact us at:

These Terms were last updated on 30 March 2026.